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jq87293

Last week I ordered a Kindle Fire through a third-party seller from Amazon. I was indeed shocked to see that screen has minor scratches and dents at the bezel. Now, how should I return it? Are the return policies same regardless of the seller?

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Answered by Marie Black
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When your seller is a third party one, the return policies are a bit different from Amazon unless the seller is eligible for Amazon Prime. If the seller is eligible, the return policies are same as that of Amazon.com.

When you return the product, it would go back to the seller and not Amazon.

  • Now view the seller’s return policy by selecting that order of your Kindle Fire in the Online Returns Center. Click here to view that.

  • If you are a person who is from USA, provide your return address for free shipping. If in case you are an International customer, you should only pay for the shipping cost.


If in case your seller did not give a return address, you can go for A-to-Z Guarantee claim and file one for returning your order.

  • It is better to insure your product if it had costed you $100 or more, before shipping it back with a signature shipping service.

  • If the value of your Kindle is more than $75, use a trackable shipping service to return it to the seller.

  • If your Kindle had costed you less than $75, go for USPS delivery confirmation service.

Do this following method of shipping with a trackable method to return for you to be covered under the A-to-Z Guarantee.


jca76016
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Written 4 years ago
 
 
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